Once a product has been sold, it cannot be exchanged except for the following:
• Product is found to be damaged.
Overseas Exchange Policy
Customer has to picture the said product(s) and email to TKDbook for verification. We will send the replacement product(s) via mail upon approval. Normal delivery lead time applies.
All products to be exchanged have to be returned to us in their original packaging & must be accompanied with the sales invoice with the date of purchase and serial number clearly printed on it for verification.
Delivery and Receiving of Orders
An E-mail of confirmation will be sent to customer when his order is ready to shipped. Delivery date, time slot and order tracking will be provided in E-mail. Customer is able to change the delivery date/time slot anytime as long as the order is still not delivered. Changes can be done by made Online at Tkdbook.info website.